Frequently asked questions
How do I create an exchange?
Click 'Exchange' in the top right corner of the website, and provide the required information. Follow this link for a video tutorial: Tutorial
What cryptocurrencies are supported?
We currently support Bitcoin, Ethereum, USDC and USDT. We are constantly updating our site with new trading pairs. Check website or contact support for latest updates.
Is the exchange available in my country?
Available in most countries, some exceptions due to regulations. Use our tool to check if your country is available: Available Countries
What are the trading fees?
Fees range from 2% to 8% per trade based on currency/trading pairs. Before exchanging and locking a rate you will be quoted the current rate for your exchange.
How do I verify my exchange?
Complete KYC process by submitting ID through or KYC partner Veriff and sign the contract sent to you from SignNow. Our dedicated Team will review and notify upon verification. We may require additional information depending on the amount and various other factors for compliance with our KYC/AML regulations.
What are the account limits?
The minimum exchange amount on our site is 65 EUR and maximum exchange amount is 50 000 EUR. For trades over 50 000 EUR please contact our dedicated OTC team on [email protected].
How can I contact customer support?
You can contact our support team 24/7 on Live chat, email, and telegram. Visit our support page: Support or start a chat LiveChat by pressing the chat button in the bottom right corner.
How do I report suspicious activity or fraud?
Gather evidence, email our security team [email protected], we will investigate and take appropriate action.
How long does it take to resolve product-related problems?
Minor issues: 1-3 days. Complex issues: 3-7 days. Severe cases: longer with regular updates.