Frequently asked questions

Click 'Exchange' in the top right corner of the website, and provide the required information. Follow this link for a video tutorial: Tutorial

We currently support Bitcoin, Ethereum, USDC and USDT. We are constantly updating our site with new trading pairs. Check website or contact support for latest updates.

Available in most countries, some exceptions due to regulations. Use our tool to check if your country is available: Available Countries

Fees range from 2% to 8% per trade based on currency/trading pairs. Before exchanging and locking a rate you will be quoted the current rate for your exchange.

Complete KYC process by submitting ID through or KYC partner Veriff and sign the contract sent to you from SignNow. Our dedicated Team will review and notify upon verification. We may require additional information depending on the amount and various other factors for compliance with our KYC/AML regulations.

The minimum exchange amount on our site is 65 EUR and maximum exchange amount is 50 000 EUR. For trades over 50 000 EUR please contact our dedicated OTC team on [email protected].

You can contact our support team 24/7 on Live chat, email, and telegram. Visit our support page: Support or start a chat LiveChat by pressing the chat button in the bottom right corner.

Gather evidence, email our security team [email protected], we will investigate and take appropriate action.

Minor issues: 1-3 days. Complex issues: 3-7 days. Severe cases: longer with regular updates.

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